Our commitment

Welcome to Jeeetwin. We are deeply committed to protecting your personal information and safeguarding your privacy. This privacy policy explains how we collect, use, store, and secure your data when you use our platform.

We believe in transparency and honesty. You have the right to know how your information is being used, and we give you complete control over your personal data. Our privacy practices comply with international data protection regulations and applicable laws of Bangladesh.

Important notice

By using Jeeetwin, you consent to the collection and use of information as described in this privacy policy. If you do not agree with any part of this policy, please discontinue using our services and delete your account.

1. What Information We Collect

To provide you with a secure and personalized gaming experience, Jeeetwin collects various types of information. We only collect information that is necessary to provide our services and is legally required. All information is encrypted and stored securely.

1.1 Personal Identification Information

Personal information we collect:
  • Full Name: Your legal name as it appears on your government-issued ID
  • Date of birth: To ensure age verification and Responsible Gaming
  • Nationality and residence: To comply with licensing and regulation
  • Address: Full residential address for identity verification
  • Gender: Profile information and Responsible Gaming monitoring
  • ID number: National ID, passport, or driving license number

This information is collected during your account registration and subsequently during the KYC (Know Your Customer) verification process. We are required to comply with international Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations, which mandate identity verification.

1.2 Contact and Account Information

Contact Information:
  • Email address: To send account communications, password recovery, and promotional offers
  • Phone Number: Two-factor authentication, account security, and emergency communications
  • Username and password: Your account login credentials (password hashed and encrypted)
  • Security questions and answers: For account recovery and additional security
  • Profile Picture: If you upload (optional)

Your contact information is essential for staying in touch with you and keeping your account secure. We never store your password in plain text and only use cryptographic hashes that cannot be reversed.

1.3 Financial and Payment Information

We need financial information to process deposits and withdrawals. All payment data is secured with the highest level of encryption and processed in PCI DSS (Payment Card Industry Data Security Standard) compliant systems.

Financial information we collect:
  • Bank Account Details: Account number, IFSC code, bank name (for withdrawals only)
  • Mobile Banking Number: For mobile wallet transactions
  • Card information: Last 4 digits of credit/debit card number, expiry date (full card number is not stored)
  • Crypto wallet address: If you use cryptocurrency
  • Transaction history: Complete records of deposits, withdrawals, bonuses, and payouts
  • Payment Receipts and Invoices: For audit and tax purposes

We use third-party payment processors who follow international security standards. Your card CVV and PIN are never stored on our systems and are processed directly through the payment gateway.

1.4 Gaming and Betting Data

Your gaming activity is tracked to ensure fairness, promote responsible gaming, and prevent fraud. This data helps us identify problem gambling and take necessary interventions.

Gaming-related information:
  • Bet History: Each of your bets, amount, time, and outcome
  • Game sessions: How long you play, which games you play, frequency
  • Win and loss records: Your overall performance and payouts
  • Bonus Usage: Bonuses claimed, wagering progress, clearance status
  • Responsible gaming limits: Your set deposit, loss, and time limits
  • Self-Exclusion Status: If you activate cooling-off or self-exclusion

1.5 Technical and Device Information

We automatically collect certain technical information when you visit our website or use the app. This data helps improve security, fix bugs, and optimize user experience.

Automatically Collected Information:
  • IP address: Your Internet Protocol address and approximate location
  • Device information: Device type, model, operating system, screen resolution
  • Browser Data: Browser type, version, language settings, time zone
  • Cookies and tracking: Session cookies, persistent cookies, analytics tags
  • Log Files: Page visits, clicks, search queries, referrer URLs
  • Geolocation: GPS data (only if you grant permission)

We use cookies to remember your preferences, maintain login status, and improve your browsing experience. You can manage or disable cookies from your browser settings at any time, but this may limit some features.

2. How We Use Your Information

Your information is used only for legitimate and necessary purposes. We believe in transparency and want you to know why we process your data. Jeeetwin uses your information for the following purposes:

2.1 Account Management and Service Delivery

Primary Purpose of Use:
  • Creating, managing, and updating your account
  • Verifying your identity and confirming age (18+ requirement)
  • Processing deposits and withdrawals
  • Providing bonuses, promotions, and rewards
  • Providing customer support and technical assistance
  • Saving your profile preferences and settings

2.2 Security and Fraud Prevention

Your security and the integrity of our platform are our top priorities. We use advanced fraud detection systems and monitoring tools to identify and prevent suspicious activity.

Security-related usage:
  • Detecting and preventing fraud, money laundering, and other illegal activities
  • Detecting multiple accounts, bonus abuse, and collusion
  • Preventing unauthorized access and security breaches
  • Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
  • Enforcing responsible gaming policies and identifying problem gambling
  • Protection against cyber attacks, hacking, and data breaches

2.3 Legal Compliance and Regulatory Obligations

As a licensed gaming operator, we are obligated to comply with various legal and regulatory requirements. These include retaining player information, maintaining transaction records, and reporting to authorities.

Legal compliance:
  • Meeting gaming license and regulatory requirements
  • Tax and financial reporting obligations
  • Responding to lawful requests from law enforcement and government authorities
  • Complying with court orders, subpoenas, and legal processes
  • Providing records for audits and inspections

2.4 Communication and Marketing

We contact you to inform you about important account updates, promotional offers, and new features. You can unsubscribe from marketing communications at any time.

Type of Communication:
  • Transactional emails: Deposit confirmation, withdrawal status, password reset
  • Promotional Emails: Bonus offers, new games, exclusive deals (only if you opt in)
  • SMS notifications: Two-factor codes, security alerts, important updates
  • Push Notifications: Via mobile app (only if you grant permission)
  • In-app messages: New features, gaming tips, responsible gaming reminders

You can change your communication preferences at any time by going to your account settings. However, you cannot opt out of important account and security notifications as they are necessary for your protection.

3. Cookies and Tracking Technology

Jeeetwin uses cookies and similar tracking technologies to enhance your browsing experience, analyze site performance, and deliver personalized content. Cookies are small text files stored on your device when you visit our website.

3.1 Types of Cookies We Use

Cookie categories:
  • Essential Cookies: Essential for site functionality, maintains login sessions, provides security
  • Performance Cookies: Analyzes site usage, monitors page load times, identifies errors
  • Functionality Cookies: Remembers your preferences such as language, currency, theme settings
  • Targeting cookies: Display relevant ads and promotions, track marketing campaigns

You can block or delete all or specific cookies from your browser settings. However, disabling some essential cookies may prevent certain site features from working. We use third-party analytics services such as Google Analytics to understand site traffic and user behavior.

4. Information Sharing and Third Parties

Jeeetwin never sells your personal information. However, to provide our services and fulfill legal obligations, we may share your data with certain trusted third parties. All third parties are contractually bound to keep your information secure and use it only for specified purposes.

4.1 Service Providers and Partners

Who we share information with:
  • Payment Processors: To process deposit and withdrawal transactions
  • Game providers: to provide slots, live casino and table games
  • Identity Verification Services: For KYC and AML compliance
  • Cloud hosting provider: Data storage and server infrastructure
  • Customer support tools: Live chat, ticketing system, email support
  • Analytics platforms: Website performance and user behavior analysis
  • Marketing Partners: Email campaigns and SMS services (only if you opt in)

4.2 Legal and Regulatory Disclosure

In certain circumstances, we are legally obligated to disclose your information:

Mandatory Disclosure

We may share your information with gaming regulators and licensing authorities • With law enforcement agencies in legitimate investigations • In response to court orders, subpoenas, or legal processes • With tax authorities for mandatory reporting • In fraud investigations and money laundering prevention • In emergency situations where life or safety is at risk.

We always strive to protect your privacy and disclose only the minimum necessary information to meet legal obligations.

5. Data Security and Encryption

Your data security is our top priority. Jeeetwin uses industry-leading security technology and best practices to protect your personal and financial information. We regularly audit and update our security systems against the latest threats.

5.1 Our Security Measures

Security technologies we use:
  • 256-bit SSL/TLS encryption: All data transmission is secure and encrypted
  • Database encryption: Sensitive information encrypted at rest and in transit
  • Firewall Systems: Advanced firewalls block unauthorized access
  • Two-factor authentication (2FA): Additional login security layer
  • Regular Security Audits: Third-party penetration testing and vulnerability scanning
  • Secure Data Centers: Data stored in ISO-certified facilities
  • Access control: Strict employee access policies, role-based permissions

5.2 Your Responsibilities

While we provide the highest level of security, you share the responsibility for keeping your account safe. Please take the following precautions:

Security Tips

Use a strong and unique password (8+ characters, mixed case, numbers, symbols) • Never share your password with anyone • Enable two-factor authentication • Avoid logging in on public Wi-Fi • Beware of phishing emails and fake websites • Change your password regularly • Log out when using shared devices • Report suspicious activity immediately.

6. Data Retention and Deletion

Jeeetwin retains your personal information only for as long as necessary to provide our services, fulfill legal obligations, and resolve disputes. We have different retention periods for different types of data.

Data retention period:
  • Active accounts: All data retained as long as your account remains open
  • Inactive accounts: Warning after 1 year of inactivity, archived after 2 years
  • Closed accounts: Up to 7 years according to legal requirements
  • Transaction records: At least 7 years for tax and audit purposes
  • Marketing Data: Immediate deletion upon unsubscribe (except suppression list)
  • Log Files and Cookies: Typically 6-24 months

Once the retention period expires, we securely delete or anonymize your information so it can no longer be used to identify you. However, some data we are required to retain long-term due to legal and regulatory requirements.

7. Your Rights and Choices

You have various rights over your personal information. Jeeetwin respects these rights and provides easy tools to help you control your data. You can access, correct, or delete your information at any time.

7.1 Your Data Privacy Rights

What you can do:
  • Right of access: Find out what data we hold about you and request a copy
  • Right to Rectification: Correct inaccurate or incomplete information
  • Right to deletion: Request deletion of your account and personal data
  • Right to Portability: Download your data in a structured format
  • Right to object: Object to certain types of processing, such as marketing
  • Right to Restriction: Request restriction of processing in certain circumstances
  • Right to opt out: Unsubscribe from marketing communications

To exercise these rights, go to your account settings or contact our privacy team at [email protected]. We typically process requests within 30 days. In some cases we may decline your request if there are legal obligations.

8. Children's Privacy

Jeeetwin strictly prohibits individuals under 18 from using our platform. We do not knowingly collect personal information from children. If we learn that a child has created an account with us, we will immediately suspend the account and delete the data.

Minor protection

If you are a parent and suspect your child has provided us with personal information, please contact us immediately. We will take appropriate steps to verify and delete the information. We use age verification systems and monitor regularly to prevent access by minors.

9. International Data Transfers

Jeeetwin is an international online gaming platform, and your data may be processed and stored in various countries where our servers and service providers are located. We ensure that all international data transfers are conducted with appropriate safeguards.

Cross-border transfer

Your data may be transferred to and maintained on computers outside Bangladesh where data protection laws may differ. We use standard contractual clauses and other safeguards to keep your data secure. In all cases, we ensure your information receives the same level of protection.

10. Policy Changes and Updates

Jeeetwin may update this privacy policy from time to time to reflect new features, legal changes, or improvements to our practices. When we make significant changes, we will notify you via email or through a prominent notice on the website.

Continuing to use the platform after changes means you accept the updated Privacy Policy. We recommend checking this page regularly to stay informed about the latest updates. The "Last Updated" date at the top of this page will show when the policy was last modified.

End-to-end encryption

We use military-grade 256-bit SSL encryption to secure all your data. Your personal and financial information is always encrypted both in transmission and at rest.

KYC verification

Our Know Your Customer process ensures platform security and prevents fraud. All players must verify their identity to confirm age and promote responsible gaming.

GDPR Compliant

We comply with international data protection regulations such as GDPR. You have complete control over your data, including the right to access, correct, or delete it at any time.

No Third-Party Sales

We never sell, rent, or share your personal information with third parties for marketing purposes. Your privacy is sacred, and we are committed to protecting it.

Regular Security Audits

Our systems are regularly tested by independent security experts. We continuously update our security measures against the latest threats and follow industry best practices.

Transparency and Control

We believe in complete transparency. You know what data we collect, why, and how we use it. Manage your privacy preferences with easy tools in your account settings.

Your data is safe with us!

Join Jeeetwin and enjoy a safe, private, and responsible gaming experience. Your privacy is our priority.

Register Securely

Privacy questions?

If you have any questions or concerns about our Privacy Policy, please contact our dedicated Privacy Team.

[email protected]

Related Documents

Read our other policies for more details.

বাংলা